Warranty statement

Warranty Period

• 1-Year Limited Warranty: Coverage begins from the date of delivery. Machines purchased through the Kickstarter platform are entitled to a 2-year limited warranty.
• 3-Month Limited Warrant: for Consumable Parts Include nozzle modules, PEI platforms, and extruder gears, valid from the date of delivery.
• No Warranty: For Consumables & Accessory PartsFilaments inside the machine, and parts in the toolbox (including cutters, spatulas, needle cleaners, silicone sleeves, etc.) are not covered under the warranty.

Warranty Coverage

What Is Covered

• Proof of purchase
• Product of original purchase in the country
• Product of an authentic LightMake brand

What Is Not Covered

• Altered or illegible proof of purchase, product labels, or serial numbers.
• Damage caused by accidental drops, abuse, neglect, or operation contrary to the user manual.
• Use of unauthorized parts or failure to assemble/operate per provided instructions.
• Damage from natural disasters (e.g., lightning, fire, water), abnormal voltage.
• Normal wear and tear of consumables (e.g., nozzles, build plates).
• Repairs or modifications by non-authorized service providers.
• Issues arising from third-party accessories, firmware, or improper maintenance.

How to Request

• Email: support@lightmake.tech

• Order number (or Backer number for Kickstarter purchases)
• Proof of purchase
• Details of the issue with photo and video

What is the Request Process

• Product Register: Create an account on lightmake.tech and register your product with the model name/serial number and proof of purchase is preferred while other channels are available through "Contact Us"
• Ticket Create: Submit a claim via [Contact Us] is preferred including updated contact information.
• Ticket Close: A dedicated specialist will contact you within 1-2 business days to diagnose and resolve the issue. Most problems are addressed through remote assistance and repair services will be provided if needed through specialists.

Return & Refund

• Refunds after payment collection are not supported. Pledges that have been successfully charged will not be refunded due to change of mind, delivery time expectations, or decision to no longer need the product.
• If your Kickstarter machine arrives with a manufacturing defect or fails to function as described, it is covered by your 2-year limited warranty — we will repair or replace it. A refund is considered only if repair or replacement cannot resolve the defect after a reasonable attempt.

• Shipping damage If the product or its accessories arrive damaged, contact us within 7 days of delivery with photos/videos of the box, packaging and the damaged item. After we review and assess the evidence, we will determine the appropriate remedy — which may include replacement parts, a replacement unit, or repair, at our discretion.
• Defective / non-functional product If the product has a material or workmanship defect and cannot operate normally, it is covered under the warranty. Our team will first try remote diagnosis; if unresolved, we will repair or replace it. A full refund is issued only if the defect cannot be resolved after a reasonable repair/replacement attempt.

How to Repair

• After dedicated specialist remote assistance, the product might be needed for repair service free of charge during the warranty period and a service ticket will be generated for product repair.
• For any repair and parts replace service, please follow the warranty policy with the proof of purchase.

Technical Support

• Please enjoy LightMake Technical Support via Email or Livechat and other channels.
• Please provide the proof of product when apply for technical support online or by Email.

Warranty in Other Regions

• For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different from our stated warranty period, the benefits conferred by LightMake Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights described above.
• If local consumer regulations specify an official warranty period differs from LightMake current official policy, the longer warranty period will apply. We adhere to local warranty requirements accordingly to support our customers.

Legal Terms

• This warranty is the exclusive guarantee, superseding all oral or written warranties. Implied warranties (e.g., merchantability) are limited to 1 year from the purchase date.
• LightMake shall not be liable for incidental or consequential damages. Liability is capped at the product's purchase price.

Dispute Resolution and Governing Law

• The validation, interpretation, modification, fulfilment, and dispute settlement of these Terms are governed by the laws of Hong Kong. The dispute shall be settled through friendly negotiation. In the event that the dispute cannot be settled through negotiation, either party could submit the dispute to Hong Kong International Arbitration Centre (HKIAC) for arbitration which shall be conducted in accordance with the HKIAC's arbitration rules in effect at the time of applying for arbitration. The language of arbitration is English and is conducted in Hong Kong. All arbitrators must be proficient in English. The arbitral award is final and binding upon both LightMake and you.

Document needed for warranty service

• A brief description of the product issue along with clear evidence of its presence (e.g., photos, videos, and log files where relevant)
• Retain your purchase receipt, invoice and other original proof of purchase for all warranty-related claims.

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