Privacy Policy

Effective Date:
LightMake (HK) Limited ("we", "us", or "LightMake") and its global affiliates respect your privacy. As a multinational brand, your personal information may be collected, processed, or accessed by us in the countries or regions where you use our products or services, or where our affiliates, service providers, vendors, or business partners are located. We are committed to processing your personal information only to the extent necessary and for legitimate purposes, in compliance with applicable global privacy laws and regulations (hereinafter referred to as "Applicable Law"), including but not limited to the General Data Protection Regulation (GDPR).

About Privacy Policy

This Privacy Policy ("Policy") applies when you purchase, access, or use LightMake's products, services, or official independent website (collectively referred to as "LightMake Products and Services"). Any new products or services we launch will be subject to this Policy, unless explicitly stated otherwise at the time of launch.

Personal Information We Collect

Personal information refers to any information relating to an identified or identifiable natural person, excluding anonymized data. The information we collect depends on your interactions with us, your privacy settings, the products/features you use, your location, and Applicable Law. You may choose not to provide certain information, but this may prevent us from delivering relevant products/services or addressing your inquiries.

  1. Personal Information You Provide

  • Account Information: When creating a LightMake Account, we collect information necessary for account setup and usage, such as your email address, avatar, display name, username, and User ID. You may optionally add additional information (e.g., gender, bio, region) to your account, which will not be publicly disclosed without your consent.
  • Credentials: We collect passwords (stored in hashed form using industry-standard security measures), authenticator keys (for two-factor authentication ("2FA")) and LightMake Account Tokens (for verifying account access).
  • Contact Information: To process your requests, deliver products, or respond to inquiries, we may collect your name, email address, mobile phone number, physical address, postal/zip code. For enterprise customers, we may also collect your business email, job role, company name, and company size.
  • Payment Information: When making payments, we process data such as your name, payment method type (credit/debit card), card type, expiration date, and last four digits of your card number. We may also collect bank details or payment history as required by the payment method.
  • Transaction Information: This includes product details (price, description, specifications, quantity), transaction details (payment method, delivery address, shipping method), and information necessary for shipment tracking.
  • Messages: We collect the content and metadata (send/receive time, participants) of messages you send/receive through LightMake's platforms or instant messaging services.

  1. Personal Information Collected When You Use Our Products/Services

  • Usage Information: We record your interactions with our products/services, including:
    • General Usage Data: App version, browser/device type, device name, unique device identifier, IP address, and cookies (see our Cookie Policy for details).
    • Survey and Promotion Data: If you participate in surveys or promotional campaigns, we may collect your name, contact details, or other information required for participation or prize delivery.
  • Printer-Related Information:
    • Printer Interaction Data: Hardware/software details, performance metrics, and your settings for LightMake 3D printers.
    • Print Information: After slicing 3D/2D model files in LightMake software and initiating cloud-based print jobs, we may forward configuration settings, model thumbnails, and G-code files (excluding 3D mesh or 2D pattern data) to your printer. If you enable print history reprinting, we store start/finish times and material consumption.
    • Printer Connectivity Data: IP address (for region determination), printer serial number (SN), device name, firmware version, and regional/language settings.
    • Printer Camera Information: With your explicit consent, we collect visual data from your printer's camera (e.g., images, videos, or 3D point cloud data for surface measurement). This data is used solely for permitted purposes and will not be shared without your separate consent. We do not store copies of live view or remote video content.
  • Error Reports and Performance Data: If you participate in our customer experience improvement program, we collect printer performance data, error reports, and details about software/hardware running at the time of issues.
  • 3D/2D Model Files: We process your 3D/2D model files (e.g., mesh, CAD, SVG files), model descriptions, images, licenses, and print settings solely to provide printing services.
  • Communication Data: To respond to your inquiries, we process information such as your country/region, printer SN (optional), issue description, and supporting photos/videos.

  1. Personal Information Received from Third Parties

  • Business Partners: Third-party platforms or retail partners may share transaction information with us to facilitate product delivery or service provision.
  • Advertising and Analytics Partners: We use tools (e.g., Meta Pixel, Google Analytics) to measure ad performance and user engagement. These partners may collect data via cookies or similar technologies (see our Cookie Policy).
  • Other Third-Party Sources: Publicly available information or data from service providers assisting with product delivery, security, or improvement.

How We Use Your Personal Information

We use your personal information for the following purposes, based on legal bases such as contract performance, your consent, or legitimate interests (balanced against your privacy rights):
  1. Provide and Maintain Products/Services:
    1. Register and manage your LightMake Account, authenticate access (including 2FA), and enable use of core features.
    2. Process transactions, fulfill orders, deliver products, and provide post-purchase support.
    3. Operate our website, and cloud services (e.g., printing, or technical support).
  2. Improve Our Products/Services:
    1. Analyze anonymized or pseudonymized data (e.g., error reports, printer performance) to enhance security, stability, and functionality.
    2. Conduct user experience research and develop new features based on aggregated usage data.
  3. Personalize Your Experience:
    1. Display personalized content or targeted offers based on your activity and preferences.
  4. Marketing and Promotions:
    1. Send promotional communications (email, push notifications) if you have consented. You may opt out at any time via the "unsubscribe" link or your account settings.
    2. Conduct contests, loyalty programs, or promotional campaigns, and notify winners.
  5. Analytics and Statistical Purposes:
    1. Generate aggregated, non-identifiable data to understand user demographics, product usage trends, or campaign effectiveness.
  6. Protect Security and Comply with Law:
    1. Detect and prevent fraud, abuse, or security breaches.
    2. Enforce our Terms of Use, protect intellectual property rights, and respond to legal requests (e.g., subpoenas or regulatory requirements).

Sharing Your Personal Information

We do not sell your personal information to third parties for marketing purposes, except as disclosed below:
  1. Your Voluntary Sharing: You may share your profile information, posts, or models publicly on LightMake's platforms or third-party social media. Third-party links on our services are not governed by this Policy – please review their privacy policies before sharing information.
  2. Sharing with Affiliates and Partners:
    1. Affiliates: We may share information with our global affiliates to provide consistent services or fulfill legal obligations.
    2. Business Partners: Resellers, distributors, or service providers (e.g., payment processors like PayPal, shipping providers) may process your information to deliver services on our behalf. These partners are bound by confidentiality obligations and may not use your data for other purposes.
    3. Service Providers: Vendors assisting with advertising, data hosting, technical support, or user research – we only share data necessary for their services.
  3. Legal Requirements: We may disclose your information if required by law, or in good faith to protect our rights, users' safety, or public interest.
  4. Non-Identifiable Data: We may share aggregated, anonymized data (e.g., usage trends) with partners for analytics or advertising purposes.

Your Rights and Choices

You have the following rights regarding your personal information, subject to Applicable Law:
  • Access and Correction: Request access to, or correction of, your personal information via your account settings or by contacting us.
  • Deletion: Request erasure of your personal information, except where retention is required by law or for legitimate business purposes.
  • Data Portability: Request a copy of your personal information in a portable, machine-readable format.
  • Withdraw Consent: Withdraw consent for non-essential processing (e.g., marketing, camera access) at any time without affecting prior processing.
  • Opt-Out of Marketing: Unsubscribe from promotional emails via the link in communications, or disable push notifications in your device settings.
  • Object to Processing: Object to processing based on legitimate interests (e.g., personalized advertising) by contacting us.
To exercise these rights, please contact us at [contact@lightmake.tech]. We may require you to verify your identity before processing your request.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes stated in this Policy:
  • Survey/Promotion Data: Retained until you withdraw consent, plus up to 6 months to comply with marketing regulations.
  • Financial/Transaction Data: Retained for 5-7 years (as required by financial/tax laws) for dispute resolution and fraud prevention.
  • Account Information: Retained while your account is active, plus up to 2 years after closure to comply with legal obligations.
  • Communication/Interaction Data: Retained for 3 years for security, system improvement, or legal compliance.

Data Security

We implement physical, organizational, and technical security measures to protect your personal information, including:
  • Encryption of data transmission and storage.
  • Access control mechanisms and role-based permission management.
  • Regular audits of authorized access to personal information.
No security system is impenetrable – we cannot guarantee absolute security, but we will promptly respond to security breaches and take legal action to mitigate harm. You are responsible for protecting your account (e.g., using strong passwords, enabling 2FA, and logging out of shared devices).

Children's Privacy

LightMake Products and Services are not intended for individuals under the age of 13 (or the equivalent age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware of unauthorized collection of children's data, we will promptly delete it. If you believe we may have collected personal information from children, please contact us at contact@lightmake.tech to request that we remove such personal information from our systems.

Changes to This Policy

We may update this Policy from time to time. We will notify you of material changes via your registered email, a prominent notice on our website, or in-app notifications. The "Last Updated" date will be revised to reflect changes. Your continued use of our products/services after changes take effect constitutes acceptance of the revised Policy.

Contact Us

For questions, comments, or requests regarding this Policy, please contact us at:
  • Email: contact@lightmake.tech
  • Address: RM 701 UNIT 108, 7/F TOWER B NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG
If you are unsatisfied with our response to your privacy-related inquiry, you may contact your local data protection authority or our third-party dispute resolution provider (where applicable).
This Policy forms an integral part of LightMake's Terms of Use. By using our Products and Services, you acknowledge reading and understanding this Policy.

Privacy Policy Explanation

This Policy forms an integral part of LightMake's Terms of Use. The interpretation, validity, and dispute resolution of this Policy shall be handled in accordance with the provisions stipulated in the Terms of Use.